Central Monitoring Station Software

Innovative Business Software's interVIEW is the perfect choice for medium to large monitoring stations which require a single platform to handle multiple signals and alarms simultaneously.

IBS have created flexible central monitoring station software which can be integrated with almost any alarm system. The design supports the operator by clearly indicating instructions and prioritising the incoming alarms.This provides a truly excellent customer experience.

interVIEW is an ideal solution for central stations that monitor burglar, fire, mobile/personal, emergency and control alarms among others.

What Does Central Monitoring Station Software Offer?

interVIEW provides, above all else, flexibility. For a large organisation, handling many individual security contracts, the software's organisation functionality is priceless. Not only is it capable of managing multiple alarms at the same time, interVIEW can also be programmed to recognise alarms and assign them priority.

By doing this, the operator is able to deal with the most pressing first and then move through subsequent alarms efficiently. The queues are displayed clearly and the central monitoring station software identifies the correct instructions for each case.

Control is a major factor when it comes to alarm monitoring software. Not only must users be able to trust the system but the management of direct users is important to ensure customers are receiving the exemplary service expected.

With interVIEW, it is possible to extract detailed logs of all activities which can then be used for assessment and statistical analysis. Other manageable functions include; filtering, which controls what alarm levels are visible to operators and multiple queue creation, which organises specific alarm types into categories. With this kind of control, nothing is missed.

Functions also include:

• Multi-user system with virtually unlimited number of clients
• Live video feed streaming and still image display
• Expandable to virtually unlimited number of sites
• Supports most available alarm receivers and protocols
• Automated actions and control of alarms
• Customisation of layouts
• Dynamic templates for data and instructions
• Designed to run non-stop with watchdogs

How does Central Monitoring Station Software Work?

The interVIEW platform is based on a 3-tier architecture for enhanced performance and is designed for Windows to ensure best compatibility. The application is autonomous with watchdogs and several backup options that provide the best conditions for maximum uptime and reliability.

The central monitoring station software will dispatch information, about an alarm, via text message or email to contacts. This can be carried out both automatically or manually depending on requirements. In the case of clients with guard teams, it is possible for the central station operator to send the alarm directly to a GPS terminal.

interVIEW is expandable with add-ons and interfaces to provide completely unique solutions. The open platform makes integration possible to existing systems and technologies such as digital video and dispatch systems.

A complete and dynamic system customisation makes interVIEW ready for the future - today.

The available add ons include:

• Fleet Management for dispatching and tracking
• Dispatch module for third party systems
• Digital Map for positioning of alarms
• Video module for alarm verification
• Web access via smart phones or web client
• TCP/IP Alarm receiver (supports SIA DC9)
• SOAP interface for receiving alarms
• SMS module for transmitting and receiving SMS
• Mobile alarms with GPS for lone workers
• VoiP for communicating via TCP/IP
• Open / Close module for scheduling
• Passcard verification for enhanced security
• Electronic bulletin board
• Duplex and redundancy for backup solutions