Alarm Receiving Centres Can Monitor Care Calls

Innovative Business Software's alarm monitoring software, interVIEW can receive a wide range of alarm types and signals from multiple locations. The software is highly flexible, can be integrated with most types of technology, and has been designed to identically display all alarms on the same screen, making it very user friendly.

With interVIEW, alarm receiving centres can expand to monitor and action Care Calls, locally handled phone reassurance programmes for elderly residents.

What happens when a Care Call is received?

When an elderly resident activates the call button in their home, an alarm is triggered in the interVIEW software at the receiving centre. Once the operator handles the alarm, the Care Call is addressed to the operator. interVIEW helps the operator by displaying information such as personal details along with detailed instructions relating to the correct procedure.

By speaking with the resident and following the appropriate actions, the operator use interVIEW to forward the call to the relevant municipality or home care service.

Integrating Care Calls with interVIEW also means that when an alarm is triggered it will appear in the same queue as all other emergency calls, to be dealt with in the same way. No additional training is required to include this service into the alarm receiving centres operations.

Automatic Handling of Care Calls

With interVIEW, it is possible for Care Calls to be automatically handled. This benefits unattended centres or centres that are closed during night-time. The automatic handling of Care Calls is controlled by the interVIEW software which forwards Care Calls from elderly residents using a pre-programmed system. This takes note of the residents location, time of the call and the pre-organised schedule for relevant municipality or home care service. The care call is then directed to the relevant contact at the home care service by calculating which phone numbers are active for that particular time in the schedule.

The home care service contact will receive the emergency call to their mobile and must type in a code to accept the call. If there is no answer from the first number, the software is programmed to automatically forward the call through the list of available numbers until the call is successfully answered.

In the unlikely event that no contact picked up the alarm, it is returned to the Alarm Receiving Centre or passed through to an external control centre. No alarm is ever ignored.

Integrating the monitoring of Care Calls within alarm receiving centre operations is hassle-free with interVIEW. It allows the business to expand at a limited cost as no extra training is required. Efficiency is also improved through an all-in-one solution which can monitor all emergency alarm types and the inclusion of Care Calls within the automatic handling system reduces the cost required for staffed monitoring.