Collaboration of the Digital Communication Platform for Police and Emergency Services

In Denmark, the public authorities have merged a their communication into a shared communication platform delivered by Innovative Business Software A/S. The digital communication platform is used by 140 operators within:

• Alarm 112 (Emergency Call Centres
• Police Stations
• Police Service Centre

Shared Digital Communications Platform

The Shared Digital Communications Platform system has already become a vital instrument that facilitates communication and contributes to improved action and investigations.

Sharing of Vital Information

Operators share information across regions and across job functions but they all have a common goal - to dedicate important information fast an accurate. When critical incidents occurs, the operator can distribute information to key personnel and to large screens (bulletin boards)

Effective Reduction of Response Times

Effective reduction of response times was a crucial demand when the Danish National Alarm 112 (emergency call centres) invested in a digitised system from Innovative Business Software A/S.

The digitised process reduces the response time effectively by:

• Automatically providing information about the citizen and his/her location
• Automatically selecting an emergency service closest to the disaster
• Automatically transmission of information and location to the selected emergency service

The digitised system at Alarm 112 integrates with the system called interVIEW used at Danish Police stations and their fleet of over one thousand patrol cars. The system is flexible and can be modified for other national standards.